Privacy Policy

1. Introduction

TrueDevMedia ("we", "us", "our") is a digital marketing and software agency based in Cuttack, Odisha. This Privacy Policy explains how we collect, use, and protect information when you visit truedevmedia.com or engage our services. We respect your privacy and handle your data with care.

2. Information We Collect

We collect information in the following ways:

• Contact form: When you fill out our enquiry form, we collect your name, phone number, business name, and any message you provide.
• WhatsApp / Phone: If you contact us directly, we retain conversation history for service delivery purposes.
• Cookies & analytics: We may use basic analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymised data such as pages visited, time spent, and device type.
• Advertising pixels: For clients running ad campaigns, we may install Meta Pixel or Google Ads tracking on their websites to measure campaign performance. This is disclosed to and authorised by the client.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send you updates related to your active project or service (via WhatsApp or email).
• Improve our website and service offerings based on aggregated usage data.
• Comply with legal obligations.

We do not sell your personal data to third parties. We do not send unsolicited marketing messages.

4. Data Storage & Security

Enquiry data submitted through our contact form is stored securely on our server. We take reasonable technical precautions to protect your data from unauthorised access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

Our website and services may involve the following third-party platforms, each with their own privacy policies:

• Meta (Facebook & Instagram): Used for ad campaign management and the Meta Pixel.
• Google: Used for Google Ads management and Google Analytics.
• WhatsApp: Used for client communication.

We are not responsible for the privacy practices of these third-party services.

6. Cookies

Our website may use cookies for analytics and functionality. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using the site, though some features may be affected.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for us to contact you at any time.

To exercise any of these rights, contact us using the details below.

8. Data Retention

We retain enquiry and client data for as long as necessary to provide services and meet legal obligations. You can request deletion of your data at any time by contacting us.

9. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes relating to this policy will be subject to the jurisdiction of courts in Cuttack, Odisha.

10. Contact Us

For any privacy-related questions or requests, contact us at grow@truedevmedia.com or WhatsApp us at +91 +91 7077331131.